Delivery, Shipping & Returns

DELIVERY & SHIPPING POLICY

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in The Continental USA excluding: Hawaii, Puerto Rico and Alaska. We do not ship to PO Boxes or APO. Freight shipping is considered to be to commercial addresses only. Lift gate charges may apply. We offer curb side delivery only and customer will be responsible for getting their products inside their business.

Dallas / Fort Worth (75 miles within 75061) delivery available. Call us for more info 972-579-4612.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

If special delivery instructions are requested additional fees may apply.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply e-mail us This email address is being protected from spambots. You need JavaScript enabled to view it.. Some of our manufacturers offer FREE curbside delivery.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 972-579-4612.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at 972-579-4612 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

RETURN POLICY

Returns

No Refunds/Exchanges: RestaurantMEGASTORE.com does not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 972-579-4612 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the product and the defect. We will notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Shipping

To return the item you purchased, please mail it to:

RESTAURANT MEGASTORE
2100 E UNION BOWER RD #100
IRVING TX 75061

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.